FAQ’s

If you can’t find your question below, please contact us!

Are you always tired, constipated, get sick easily or can’t get rid of those few extra kilos? A cleanse might be just the thing you need. Your body, mind and soul will thank you for this timeout. Cleansing gives your digestion a break and allows the freed up energy to be used for other important processes in your body. You are giving your body the chance to recharge, strengthen it’s immune system and reset your metabolism. Most people experience a huge increase in their energy levels and are much more ready to stick to their healthy lifestyle habits afterwards.

 

 

We recommend that you cut out alcohol, processed foods, excess salt, white flour and bread products a couple of days before the program and load up on fresh fruits and veggies. You should also avoid eating meat, fish or dairy products the day before you start your cleanse. This will make the transition a lot easier and help to start the process.

In order to keep all the vitamins and nutrients of our wonderful fruits and vegetables as much as possible, the juices are freshly cold pressed and not heat-pasteurized. This means that the juices stay fresh for 4 days after delivery. This is why cleanse programs of 5 or more days are delivered in several installments and you need to start the program as soon as you receive them.

If you wish to keep them longer, please mention it during your online order, and we can send you cold pasteurised versions (dedicated to our shops, distributors and partners). 

It is  also not a problem to freeze them once received. You may lose a few of the vitamins but the loss is minor. Make sure the bottles are not full to the top before freezing them. If they are, just take a little sip before putting them in the freezer.

This is totally up to you, and will depend on your current level of health and your goals. Just remember that our programs are no quick fix and a transition to a healthy lifestyle takes time!

The longer the cleanse, the more intense your experience will be and the more time your body has to eliminate all the toxins that have built up over time. However, listen to your body. If you are new to detoxing, we recommend you to start with 3 days. You can always increase to 5 days once you feel more comfortable. We advise you to plan your cleanse ahead and avoid it during stressful times or holidays where you are surrounded by food or have dinner dates to go on.

This is a personal decision. Many people detox with the changing of the season or when they feel flu coming on. With today’s stressful lifestyle and high pollution levels, you may opt to cleanse more regularly. Regardless of wether you cleanse for 5 days once every 3 months or for 1 day once every two weeks, your body will thank you and keep in optimal shape, inside and out.

 

 

Simply select the products you wish to order and go through the checkout process which will request your delivery details and program choice. You can also order by calling us at +41 21 544 16 36. Registration takes between 10 to 15 minutes.

You can group requests into one order if you have the same delivery address and if you start your cleanse the same day. Otherwise, we suggest that you place your orders separately. Do not hesitate to contact us via email or phone if you have any questions.

Payment is made by credit card or through Paypal.

With Paypal, you will be able to pay using an existing Paypal account, or using a credit card (you don’t need a Paypal account).

It takes 2 working days (excluding weekends) between the time you place your order and the reception of this order. We deliver on Tuesday, Thursday and Saturday morning: For example, if you order on Sunday (until midnight) you will receive your order on Tuesday morning.

We recommend that you do not start the cleanse on the same day of delivery, but rather on the following day or within the shelf life of your juices. The juices can be delivered up to 9:30 am, it would be a shame to miss the first juice “jumping out of bed”!

If you would like to cancel your program, please contact us by mail or phone, indicating your name and delivery address. Cancelation is possible up to 72 hours before the first delivery. We can also cancel or postpone an ongoing program 72 hours before the next delivery. Administration fee (20.-) is charged for any cancelation.

We deliver across Switzerland.

Your order will be delivered by La Poste on Tuesday, Thursday and Saturday between 7 am and 9 am in an icebox. The postman leaves the box in front of your door or in your letterbox. He or she might not always ring at the door if it’s too early.

Your juices are produced from fresh products for which the respect of the cold chain is essential. This is why it is important to put your juices in the fridge upon receipt. If you are not home at the time of delivery, the isothermal box can keep the juices fresh for up to 3 hours after delivery.

Don’t worry, there is a solution for every problem. Here are some instructions if you have not received your package:

1.Please make sure that the case has not already been dropped off without your knowledge (the Post is used to not ringing the bell and to dropping the packages in the proximity of the mailboxes, sometimes in front of the door of your house or your building).

2.You should have received an email or sms from the Post with your tracking number. You can track the package by clicking directly on the link in the email (or by going to their website) and entering your tracking number. Here are the possible situations:

  • Package in progress / Loading in the vehicle: Please be patient, the mailman is probably running a little late. You can contact the post customer service directly to have more information on the expected delivery time.
  • Package delivered: The package is marked as delivered. If you didn’t find it, it also happens that some kind neighbors pick it up without telling you, you might want to check with them. Last but not least, the package was scanned as “delivered” before the mailman actually arrived, but he should be here soon. If the package cannot be found, you can contact us, mentioning your Fit ‘n’ Tasty order number and post tracking number.
  • Package in error of delivery: It means unfortunately that the package may not be delivered today due to an error from the Post. Please contact us by email, indicating your Fit ‘n’ Tasty order number and the tracking number. We will do a follow-up with them. Fortunately, this is an exceptional case.

3) Thank you for your patience, the carriers are doing their best to deliver you as soon as possible

Our products can be kept in the isothermal box without problem until the end of the day, thanks to the ice packs. A delay is therefore accepted and does not threaten the quality of the products.

For people who have ordered a cleanse :

We always recommend that you start the day following the delivery. This will allow you to start your cleanse in the best conditions, as soon as you wake up.
If you had planned to start on the same day, you can wait with an herbal tea, a home-pressed juice (of fruits and vegetables) or crunch a raw vegetable or fruit (cucumber, apple, etc.). You can also postpone the beginning of your cleanse to the next day by eating light meals during that day (you can find some examples in the cure guide received by mail). This will avoid frustrations.

Contact:
Our customer service is open for your complaints or questions by email. We can respond from Monday to Friday, by email from 9AM to 4PM (on info@fitntasty.ch) and by phone from 9AM to noon (+41 21 544 16 36).
For Saturday deliveries, our team is off. We advise you to contact the Post directly. You can of course send us an email, we will answer you as soon as possible!

All our juices are freshly pressed and must be kept at a chilled temperature. In order to preserve them as much as possible during the delivery to your place, we have to take certain precautions:

  • Use special insulated boxes,
  • Add the necessary ice,
  • Working with La Poste Express, for a guaranteed delivery before 9am at your home (which also allows you to leave for work after having received and put your bottles in the fridge ;) )

With all these arrangements, we therefore pay more than 20.- per package sent (the service La Poste Express itself costs between 18.- and 22.-, not including the cost of packaging and ice).

That is why we are currently asking you to pay 20.- for the delivery, corresponding to the service La Poste Express.

As we grow in the future, we will of course reduce these costs, for us and for you, a topic to be continued ;)

We are still looking for a more eco-friendly solution than this icebox. In the meantime, we don’t take them back and we encourage you to bring it to your nearest recycling point. Why not try to use it in an alternative way as a pot for your plants or a storage box?

Unfortunately we don’t offer the option to collect the programs yet.

At your request we accept payments in installments. However, we ask for a payment before the beginning of each week. Contact us to discuss the possibilities.

It all depends on what your current diet is like. The more unhealthy food, alcohol, coffee and soda you have been consuming, the more toxins the body will have to eliminate. For example, when the body is eliminating coffee, side effects include headaches, nervousness and shakiness. Other symptoms can be bad skin (which clears up after) or bad body odor. But remember, all of these are signs that the detox is working and you should embrace it! We highly recommend that you drink a lot of water during the program to help flush out all the toxins. You can also go for a walk to get fresh air or take a hot bubble bath to reduce symptoms.

 

 

We recently switched from our beloved cold-press Norwalk machine to a X1 Cold Press Juicer from Pomeroy Equipment (Good Nature) to accommodate for the increased amount of orders that we have been getting. Thanks for the Fit ‘n’ Tasty love!

But what is cold pressing? It is a method of juicing where the juice is extracted by pressing instead of grinding. When blended or grinded with a traditional centrifugal machine, heat is added and the products are exposed to air, causing the fruits and veggies to oxidize and degrade. With a cold press machine however, the products remain unheated, and keep all their vital nutrients, minerals and enzymes. This extraction method is the best of the best! In fact, research shows that cold press juicers like the one we use ensure the product retains double the level of nutrients to those processed by their centrifugal counterparts. It is the closest thing to raw, pure fruits and vegetables, and enables you to consume a large amount of nutrients that you would otherwise not be able to eat.

We don’t recommend only juice diets while you are pregnant or nursing. However, it is a great supplement to your current diet and will add extra nourishment to your body during a time where your body needs it most. In any case, consult your doctor first to see if our program is right for you.

 

 

 

If you really feel like you’re starving, don’t hesitate to make yourself a giant bowl of salad, as long as it’s healthy.
It’s often the case, however, that you are not really hungry, rather it is the feeling of an empty stomach or the ritual of eating that makes you think that you are hungry. You are not hungry, you simply have an appetite. Drink some more water, the chances are it will pass. Brushing your teeth helps to make you feel like you have just finished a meal. Also, make sure to spread the juices out over the day and take your time to drink them (1/2 hour per bottle). If all else fails, grab a handful of unsalted nuts or some raw vegetable or fruit.

All our juices are lactose and gluten free. In fact, there is absolutely nothing added to our juices but juice! That is the beauty of our juices, they don’t contain any of the nasties such as additives and preservatives that conventional store-bought products have. If you have any fruit or vegetable allergies please take contact with us via phone or email and we will work it out!

 

 

Yes! While you might be tired and exhausted on the first day, energy levels usually sky rocket after and you will feel ready to move your body. Since the body is not using up energy for digestion, you’ll have extra energy for other activities, including exercise. In fact, moving your body will help eliminate toxins. We suggest light runs, power walks and yoga or pilates.

 

 

The scale might show less, but this is mainly due to a reduction in water retention and the fact that you have no food in your stomach. Anyways, we like to think of our nutritional cleanse not as a way to lose weight, but as your first step towards a healthier lifestyle. It allows your system to rebalance itself and will eliminate cravings that you previously had. This in turn will make it easier for you to eat healthy once the cleanse is over. Repeated cleansing over a period of time however, is the perfect way for your body to find its right weight in the long-run.

 

 

Water, water and more water. You should be aiming to drink between 1.5 and 2 litres of water and/or herbal teas a day. It is important to keep well hydrated as thirst can often be mistaken by the body as hunger. Still water is better for you than sparkling water, for numerous reasons.

Alcohol, coffee and soda during your cleanse is a big no-go. In fact, we don’t ever recommend it. It will defeat the whole purpose of the detox and we hope that you have the strength to abstain for the duration of your cleanse.

 

 

Reduced input usually means reduced output. This is normal! And it will all flush out at some point! On the other hand, some people need to go to the bathroom more often than others, as they are not used to consuming so much liquid. Either way, it is part of the process and completely normal and safe.

 

The juices are all between 90 and 120 calories. But we can’t count calories during juice fasting like any other diet, as the juices coming out of raw fruits and vegetables are much better assimilated by your organism.

Also we recommend for beginners to take the First Date option which allows for a lunch break, which adds calories to your daily consumption.

 We encourage our customers not to think in calories. We concentrate on nutritional values essentially. Our Fit ‘n’ Tasty programs are a big boost in enzymes, minerals and vitamins!

Plastic is a better choice for us than glass for the following reasons:

  • Plastic uses considerably less energy than glass to be recycled (we use PET bottles).
  • It is dramatically lighter than other bottle options, which means less fuel is used to deliver each bottle.
  • This also means that the bottles are easier for you to transport, especially if you are taking your juices with you to work, school or uni.

Upon request, we can modify your subscription to shift or change the address and delivery date.
We can also modify the products or the cleanse, if it remains within the same price range.

For this, you can contact us directly.

Subscriptions give you the opportunity to capitalize on your health by ordering our products on a regular basis, without the hassle of reordering, and without having to think about it.
It also allows you to save money (the more you order, the greater the discount!).

To stop it before the scheduled end date, please contact us . For any request for cancellation along the way, we may charge a cancellation fee of 40.- The amount refunded is therefore calculated as follows:

  • The amount initially paid,
  • Minus the subscription price (corresponding to the number of cleanses or packs already delivered),
  • Minus cancellation fees

For example: for a 12-month subscription cancelled after 8 months: we calculate the difference between the amount initially paid and the amount corresponding to an 8-month subscription. We subtract the difference and the 40.- cancellation fee. 

The subscription must be paid when you place the order.

No automatic renewal, the subscription is there to simplify your life, without constraints! If you wish to renew it, simply reorder a new subscription.