Order & payment
Please make your selection among our Fit’n’Tasty products, such as fasting programs, or juices and shots individually.
Once your cart is full, we will simply ask you for your contact details and the delivery date.
In order to facilitate the delivery, please indicate any relevant information that could help the delivery (wo)man to find you. Please indicate a “real” address, for instance, PO boxes cannot be delivered.
The payment can be made by Paypal (using a Paypal account), by TWINT or by credit card. For special cases, it is possible to pay by bank transfer. Send us an email at info@fitntasty.ch to make a request.
Note : It can sometimes happen that a shortage of one of our ingredients or allergies lead to certain changes in your order, most often minimal. If so, we thank you in advance for your understanding.
Preparation
For all fasting programs, you will receive a guide which will help you prepare for this magic adventure. The guide is sent electronically in the order confirmation email (you will find a link in the email confirmation).
We advise you to read the guide carefully before the program starts as it explains the basics of fasting, but also how to prepare in the run up to the first day of your program.
We recommend that you start the fasting program on the day after the delivery or within the shelf life of your juices to avoid stress.
Delivery
We deliver with DHL.
Where?
We deliver across Switzerland, directly to your home or office.
We don’t have a juice collection option yet. Thank you for your understanding!
When?
Your parcel will be delivered on the date of your choice between 7 am and 5 pm. For selected postal codes, morning delivery before 10:30 am is available for an additional charge.
The delivery person will leave the box in the area of your letter box or close to your building/house door. Attention, he might not ring, to avoid waking you up. Therefore, you don’t need to be present to sign for it – the delivery person will leave the box in any case.
We still strongly advise you to be available to receive or collect the parcel as soon as possible, in order to avoid stealing or any other issues. In case you are away, the best is to ship the juices to your office directly.
Make sure to check your mail box and front door, it is important to put the juices in the fridge as soon as possible !
How?
The juices are delivered in an icebox, they can be kept inside until the end of day without issue.
Reception
As soon as you receive the juices, it is important to put them in the fridge! Our juices are cold pasteurized and therefore stored chilled. More information about cold pasteurization.
Please check the shelf life of each juice, you will need to finish them by then. The shelf life of the juices you receive varies depending on our stocks, but we guarantee a minimum of 7 days shelf life when you receive them.
What should I do if the delivery is delayed?
Don’t worry, there is a solution for every problem. Here are some instructions if you have not received your package:
1. Please make sure that the package has not already been dropped off without your knowledge. The DHL driver may leave the package close to your letter box or in front of your house or building door without ringing.
2. You will find your tracking number in your shipping confirmation email and will also receive notifications from DHL with updates on the status of your delivery. You can track your parcel directly via the tracking link.
3. Thank you for your patience, the carriers are doing their best to deliver you as soon as possible
Our products can be kept in the isothermal box without problem until the end of the day, thanks to the ice packs. A delay is therefore accepted and does not threaten the quality of the products.
For people who have ordered a fasting program :
We always recommend that you start the day following the delivery. This will allow you to start your juicing program in the best conditions, as soon as you wake up.
If you had planned to start on the same day, you can wait with an herbal tea, a home-pressed juice (of fruits and vegetables) or crunch a raw vegetable or fruit (cucumber, apple, etc.). You can also postpone the beginning of your juice fasting to the next day by eating light meals during that day (you can find some examples in the fasting guide received by mail). This will avoid frustrations.
Contact:
Our customer service is open for your complaints or questions by email. We can respond from Monday to Friday, by email from 9AM to 4PM on info@fitntasty.ch