Don’t worry, there is a solution for every problem. Here are some instructions if you have not received your package:
1.Please make sure that the case has not already been dropped off without your knowledge (the Post is used to not ringing the bell and to dropping the packages in the proximity of the mailboxes, sometimes in front of the door of your house or your building).
2.You should have received an email or sms from the Post with your tracking number. You can track the package by clicking directly on the link in the email (or by going to their website) and entering your tracking number. Here are the possible situations:
- Package in progress / Loading in the vehicle: Please be patient, the mailman is probably running a little late. You can contact the post customer service directly to have more information on the expected delivery time.
- Package delivered: The package is marked as delivered. If you didn’t find it, it also happens that some kind neighbors pick it up without telling you, you might want to check with them. Last but not least, the package was scanned as “delivered” before the mailman actually arrived, but he should be here soon. If the package cannot be found, you can contact us, mentioning your Fit ‘n’ Tasty order number and post tracking number.
- Package in error of delivery: It means unfortunately that the package may not be delivered today due to an error from the Post. Please contact us by email, indicating your Fit ‘n’ Tasty order number and the tracking number. We will do a follow-up with them. Fortunately, this is an exceptional case.
3) Thank you for your patience, the carriers are doing their best to deliver you as soon as possible
Our products can be kept in the isothermal box without problem until the end of the day, thanks to the ice packs. A delay is therefore accepted and does not threaten the quality of the products.
For people who have ordered a cleanse :
We always recommend that you start the day following the delivery. This will allow you to start your cleanse in the best conditions, as soon as you wake up.
If you had planned to start on the same day, you can wait with an herbal tea, a home-pressed juice (of fruits and vegetables) or crunch a raw vegetable or fruit (cucumber, apple, etc.). You can also postpone the beginning of your cleanse to the next day by eating light meals during that day (you can find some examples in the cure guide received by mail). This will avoid frustrations.
Our customer service is open for your complaints or questions by email. We can respond from Monday to Friday, by email from 9AM to 4PM (on firstname.lastname@example.org) and by phone from 9AM to noon (+41 21 544 16 36).
For Saturday deliveries, our team is off. We advise you to contact the Post directly. You can of course send us an email, we will answer you as soon as possible!