Don’t worry, there is a solution for every problem. Here are some instructions if you have not received your package:
1. Please make sure that the package has not already been dropped off without your knowledge. The DHL driver may leave the package close to your letter box or in front of your house or building door without ringing.
2. You will find your tracking number in your shipping confirmation email and will also receive notifications from DHL with updates on the status of your delivery. You can track your parcel directly via the tracking link.
3. Thank you for your patience, the carriers are doing their best to deliver you as soon as possible
Our products can be kept in the isothermal box without problem until the end of the day, thanks to the ice packs. A delay is therefore accepted and does not threaten the quality of the products.
For people who have ordered a fasting program :
We always recommend that you start the day following the delivery. This will allow you to start your juicing program in the best conditions, as soon as you wake up.
If you had planned to start on the same day, you can wait with an herbal tea, a home-pressed juice (of fruits and vegetables) or crunch a raw vegetable or fruit (cucumber, apple, etc.). You can also postpone the beginning of your juice fasting to the next day by eating light meals during that day (you can find some examples in the fasting guide received by mail). This will avoid frustrations.
Contact:
Our customer service is open for your complaints or questions by email. We can respond from Monday to Friday, by email from 9AM to 4PM on info@fitntasty.ch